Customer Care / Product Care

Product Care

 

EVEN THOUGH OUR BAGS, SHOES AND GARMENTS ARE VERY DURABLE,
EXTRA CARE SHOULD BE TAKEN TO KEEP YOUR PRODUCT IN PERFECT CONDITION:

Wandler products are handmade in Italy using only the most luxurious materials. Our bags are crafted from fine Italian calf and bovine leather. The skins have a smooth surface and have been treated, giving it a soft and luxurious hand feel. Each leather skin is unique, so color differences or vein marks may appear and are natural features. This adds to the charm of this leather luxury item.

WARNING

Wandler hardware | Wandler uses gold colored plated hardware on your Wandler bag. The golden hardwares will not loose clarity and color if handled with special care. Avoid any contact with other surfaces. Avoid all contacts with liquids and especially cremes or hand lotions. Please note that Wandler cannot accept any complaints due to loss of color of our gold plated hardwares

Logo | The golden Wandler logo is placed on the leather via a heat transferred foil print. The golden logo will not loose clarity and color if handled with special care. Avoid any contact with other surfaces. Avoid all contacts with liquids and especially cremes or hand lotions. Please note that Wandler cannot accept any complaints due to loss of color, loss of clarity and/or damages of the Wandler logo

Handle with care | The Wandler products are solely made to use for its purpose as a fashionable product and not made for any other use or purpose whatsoever. Wandler is not liable for defects and / or damages caused by: a normal wear and tear, including, without limitation, wear and tear of the skin and / or the liner and / or the hardware and / or the sole of the Wandler product; b rough handling, including, without limitation, defects and / or damages caused by dropping, bending, dragging, scrubbing, etc. of the Wandler product; or c improper use of the Wandler product, including, without limitation, use that is contrary to the (cleaning) instructions provided by Wandler (e.g. as set out on the website or in the Wandler product's leaflet)

CARE INSTRUCTIONS

LAMB

01 Wipe regularly with a soft, dry cloth 02 Do not overload your bag 03 Avoid contact with darker colored materials 04 In case of accidental scratches, reduce by massaging the skin gently 05 Store in the dust bag for minimal exposure to dust and the elements 06 Protect from exposure to extreme (sun)light and humidity 07 Avoid contact with grease, mud, dirt, rough surfaces and rain 08 Extra care should be taken to protect white and light colored handbags 09 Clean by a leather specialist only 


SUEDE

01 Wipe regularly with a soft, dry cloth 02 Do not overload your bag 03 Avoid contact with darker colored materials 04 Use a conditioner specially made for suede 05 Store in the dust bag for minimal exposure to dust and the elements 06 Protect from exposure to extreme (sun)light and humidity 07 Avoid contact with grease, mud, dirt, rough surfaces and rain 08 Extra care should be taken to protect white and light colored handbags 09 To remove stains from a suede bag use a soft pencil eraser or fine grade sandpaper, rub gently at the stain with the eraser until the stain clears 10 Take your bag to a professional suede cleaner once a year

BOVINE

01 Wipe regularly with a soft, dry cloth 02 Do not overload your bag 03 Avoid contact with darker colored materials 04 In case of accidental scratches, reduce by massaging the skin gently 05 Store in the dust bag for minimal exposure to dust and the elements 06 Protect from exposure to extreme (sun)light and humidity 07 Avoid contact with grease, mud, dirt, rough surfaces and rain 08 Extra care should be taken to protect white and light colored handbags 09 Clean by a leather specialist only