Wandler has a 14-day return policy: you have 14 days from the delivery date to return your order for a refund. For return requests, please submit your return request via our Returns Portal.
EU RETURNS
All returns should be shipped using the prepaid DHL shipping label provided after approval through the Return Portal. Return costs will be deducted from your refund.
- Return destination Benelux < 3kg: €10
- Return destination Other EU countries < 3kg: €20
- Return destination Other EU countries > 3kg: €25
NON-EU RETURNS
For customers outside Europe, register your return via our Returns Portal and follow the instructions. Return costs are the customer’s responsibility, and additional customs taxes are not covered.
Return items to:
Wandler Web Returns
RMA#
Handelsweg 4
2404 CD Alphen aan den Rijn
The Netherlands
Ensure your package arrives at our warehouse's address. If delivered elsewhere (e.g., a pickup point), additional pickup service costs may apply.
For a more convenient return option, contact us for a return label. Return label costs will be deducted from your refund.
RETURN POLICY
Returned items must comply with our return policy: items must be in their original condition; bags and footwear must include the original branded boxes and dust bags, and be shipped in a protective outer box.
Returns of worn, used, altered, or damaged items will not be accepted, and a refund may be refused. Returns after the 14-day period or sent as cash on delivery will be refused. The sender bears the costs and risks of return. Wandler is not responsible for refunding import taxes/duties for returned items. We are not liable for loss, theft, or damage of returned parcels.
Refunds will be credited to your original payment method after receipt and inspection of the returned product. Original shipping charges, duties, taxes, or tariffs will not be refunded. Allow 5-10 business days for the refund to be processed.
FAQS
What should I do if my parcel arrived damaged?
Contact our Customer Service Team (info@wandler.com) with photos of the damaged parcel and keep the package for courier inspection.
What should I do if I receive a faulty item?
Contact Customer Service (info@wandler.com) upon receipt if the item is faulty or damaged.
When will I receive the refund for my order?
Refunds are processed within 5-10 business days upon receipt of the returned items. We may decline a refund if the item is not in its original condition. Refunds will be issued to the payment method used for the original purchase.
