Wandler ships worldwide. If you are unable to select your country, please don’t hesitate to send an email to info@wandler.com, our team will strive to accommodate your purchase. We offer free worldwide shipping on full priced items.

Yes, your confirmation email will provide you with a tracking number that will allow you to track your order via the relevant courier company.

Shipping destination: The Netherlands, Belgium, Germany, Luxembourg Delivery within 1-3 working days (shipment with DHL) Shipping destination: Other EU countries Delivery within 3-5 working days (shipment with DHL) Shipping destination: United Kingdom, Switzerland, Norway, USA, Canada Delivery within 4-6 working days. *Please be aware for additional government duties and custom fees. Shipping destination: Rest of the world Delivery within 4-7 working days. *Please be aware for additional government duties and custom fees.

If you are placing an order from outside of Europe, you might be charged for import duties and taxes by your local customs authority. These costs are directly dependent on the value of the ordered goods, the material they are made of and their country of origin. Because these duties vary per country, we advise you to consult your local customs authorities to inform yourself about the possible charges before placing an order with us. Remark: as Switzerland and the United Kingdom are not active members of the EU, all imported goods must be customs-cleared. In most cases, this means that you are subject to paying duty on your import. For more information, please contact us at info@wandler.com

Wandler has a 14-day return policy: you have 14 days from when your order is delivered to ship it back for a refund. For return requests, please submit your return request by accessing our Returns Portal.

We do not offer any exchange service for the moment. If you would like to exchange your purchase, you may return the item for a refund and place a new order.

If your parcel arrives damaged, we kindly invite you to contact our Customer Service Team (info@wandler.com). Make sure to take pictures of the parcel received and keep the package for further inspection by our courier.

If an item received is faulty or was received damaged, please contact our Customer Service upon the receipt of the item (info@wandler.com)

The refund of your order will be processed within 5-10 business days upon the receipt of the returned items. Please kindly note that we reserve the right to decline a refund in case your item was not sent in its original condition (worn, damaged, etc.). The refund will be issued directly to the payment method used for the original purchase.

We accept Visa, Mastercard, American Express, Paypal, Apple Pay, Google Pay and Klarna.

International pricing is calculated according to the current rate of exchange between the EURO currency on our website and the local currency of the specified shipping destination. We reserve the right to update such exchange rates regularly at our sole discretion, and you acknowledge that such updates may affect product pricing on the Website.

Even though our bags, shoes and garments are very durable, extra care should be taken to keep your product in perfect condition: Wandler products are handmade in Italy using only the most luxurious materials. Our bags are crafted from fine Italian calf and bovine leather. The skins have a smooth surface and have been treated, giving it a soft and luxurious hand feel. Each leather skin is unique, so color differences or vein marks may appear and are natural features. This adds to the charm of this leather luxury item. WARNING Wandler hardware | Wandler uses gold colored plated hardware on your Wandler bag. The golden hardwares will not loose clarity and color if handled with special care. Avoid any contact with other surfaces. Avoid all contacts with liquids and especially cremes or hand lotions. Please note that Wandler cannot accept any complaints due to loss of color of our gold plated hardwares Logo | The golden Wandler logo is placed on the leather via a heat transferred foil print. The golden logo will not loose clarity and color if handled with special care. Avoid any contact with other surfaces. Avoid all contacts with liquids and especially cremes or hand lotions. Please note that Wandler cannot accept any complaints due to loss of color, loss of clarity and/or damages of the Wandler logo Handle with care | The Wandler products are solely made to use for its purpose as a fashionable product and not made for any other use or purpose whatsoever. Wandler is not liable for defects and / or damages caused by: a normal wear and tear, including, without limitation, wear and tear of the skin and / or the liner and / or the hardware and / or the sole of the Wandler product; b rough handling, including, without limitation, defects and / or damages caused by dropping, bending, dragging, scrubbing, etc. of the Wandler product; or c improper use of the Wandler product, including, without limitation, use that is contrary to the (cleaning) instructions provided by Wandler (e.g. as set out on the website or in the Wandler product's leaflet)