Customer Care

EVEN THOUGH OUR BAGS, SHOES AND GARMENTS ARE VERY DURABLE,
EXTRA CARE SHOULD BE TAKEN TO KEEP YOUR PRODUCT IN PERFECT CONDITION:

Wandler products are handmade in Italy using only the most luxurious materials. Our bags are crafted from fine Italian calf and bovine leather. The skins have a smooth surface and have been treated, giving it a soft and luxurious hand feel. Each leather skin is unique, so color differences or vein marks may appear and are natural features. This adds to the charm of this leather luxury item.


WARNING

Wandler hardware | Wandler uses gold colored plated hardware on your Wandler bag. The golden hardwares will not loose clarity and color if handled with special care. Avoid any contact with other surfaces. Avoid all contacts with liquids and especially cremes or hand lotions. Please note that Wandler cannot accept any complaints due to loss of color of our gold plated hardwares

Logo | The golden Wandler logo is placed on the leather via a heat transferred foil print. The golden logo will not loose clarity and color if handled with special care. Avoid any contact with other surfaces. Avoid all contacts with liquids and especially cremes or hand lotions. Please note that Wandler cannot accept any complaints due to loss of color, loss of clarity and/or damages of the Wandler logo

Handle with care | The Wandler products are solely made to use for its purpose as a fashionable product and not made for any other use or purpose whatsoever. Wandler is not liable for defects and / or damages caused by: a normal wear and tear, including, without limitation, wear and tear of the skin and / or the liner and / or the hardware and / or the sole of the Wandler product; b rough handling, including, without limitation, defects and / or damages caused by dropping, bending, dragging, scrubbing, etc. of the Wandler product; or c improper use of the Wandler product, including, without limitation, use that is contrary to the (cleaning) instructions provided by Wandler (e.g. as set out on the website or in the Wandler product's leaflet)

CARE INSTRUCTIONS

GOAT

01 Wipe regularly with a soft, dry cloth 02 Do not overload your bag 03 Avoid contact with darker colored materials 04 Store in the dust bag for minimal exposure to dust and the elements 05 Protect from exposure to extreme (sun)light and humidity 06 Avoid contact with grease, mud, dirt, rough surfaces and rain 07 Extra care should be taken to protect white and light colored handbags 08 Clean by a leather specialist only 


LAMB

01 Wipe regularly with a soft, dry cloth 02 Do not overload your bag 03 Avoid contact with darker colored materials 04 In case of accidental scratches, reduce by massaging the skin gently 05 Store in the dust bag for minimal exposure to dust and the elements 06 Protect from exposure to extreme (sun)light and humidity 07 Avoid contact with grease, mud, dirt, rough surfaces and rain 08 Extra care should be taken to protect white and light colored handbags 09 Clean by a leather specialist only 


SUEDE

01 Wipe regularly with a soft, dry cloth 02 Do not overload your bag 03 Avoid contact with darker colored materials 04 Use a conditioner specially made for suede 05 Store in the dust bag for minimal exposure to dust and the elements 06 Protect from exposure to extreme (sun)light and humidity 07 Avoid contact with grease, mud, dirt, rough surfaces and rain 08 Extra care should be taken to protect white and light colored handbags 09 To remove stains from a suede bag use a soft pencil eraser or fine grade sandpaper, rub gently at the stain with the eraser until the stain clears 10 Take your bag to a professional suede cleaner once a year


VELVET

01 Wipe regularly with a soft, dry cloth 02 Avoid contact with colored materials 03 Store in the dust bag for minimal exposure to dust and the elements 04 Protect from exposure to extreme (sun)light and rain 05 Protect from sharp or abrasive objects and surfaces that could damage the velvet 06 Extra care should be taken to protect; white, light colored or fabric shoes 07 Clean by a leather specialist only 08 Color variations may appear due to wearing 09 You can re-lift the pile by gently using a steamer on the velvet fabric


SHEARLING

01 Wipe regularly with a soft, dry cloth 02 Do not overload your bag 03 Avoid contact with darker colored materials 04 In case of accidental scratches, reduce by massaging the skin gently 05 Store in the dust bag for minimal exposure to dust and the elements 06 Protect from exposure to extreme (sun)light and humidity 07 Avoid contact with grease, mud, dirt, rough surfaces and rain 08 Extra care should be taken to protect white and light colored handbags 09 Do not rub or brush 10 Clean by a leather specialist only

PONY HAIR

01 Wipe regularly with a soft, dry cloth 02 Do not overload your bag 03 Avoid contact with darker colored materials 04 In case of accidental damages, gently brush it off with a hard bristled plastic brush, following the direction of the hair 05 Store in the dust bag for minimal exposure to dust and the elements 06 Avoid contact with grease, mud, dirt, rough surfaces and rain 07 Extra care should be taken to protect white and light colored handbags 08 Clean by a leather specialist only, don’t use any leather spray 09 could lose a few hairs over time

BOVINE

01 Wipe regularly with a soft, dry cloth 02 Do not overload your bag 03 Avoid contact with darker colored materials 04 In case of accidental scratches, reduce by massaging the skin gently 05 Store in the dust bag for minimal exposure to dust and the elements 06 Protect from exposure to extreme (sun)light and humidity 07 Avoid contact with grease, mud, dirt, rough surfaces and rain 08 Extra care should be taken to protect white and light colored handbags 09 Clean by a leather specialist only 


EXOTIC

01 Wipe regularly with a soft, dry cloth 02 Do not overload your bag 03 Avoid contact with darker colored materials 04 In case of accidental scratches, reduce by massaging the skin gently 05 Store in the dust bag for minimal exposure to dust and the elements 06 Protect from exposure to extreme (sun)light and humidity 07 Avoid contact with grease, mud, dirt, rough surfaces and rain 08 Extra care should be taken to protect white and light colored handbags 09 Clean by a leather specialist only 10 Apply an exotic skin conditioner in the direction of the scales. With gentle and infrequent cleaning, you will be able to maintain a python snakeskin bag in good condition for many years 


SATIN

01 Wipe regularly with a soft, dry cloth 02 Avoid contact with colored materials 03 Store in the dust bag for minimal exposure to dust and the elements 04 Protect from exposure to extreme (sun)light and rain 05 Protect from sharp or abrasive objects and surfaces that could damage the satin 06 Protect from alcohol, oil and other liquids 07 Extra care should be taken to protect; white, light colored or fabric shoes 08 Clean by a leather specialist only 09 When using a waterproofing spray, spot test first to ensure colorfastness

GLITTERING FABRIC

01 Use a soft shoe brush to get rid of all of the dust, dirt, and grime 02 Avoid contact with colored materials 03 Store in the dust bag for minimal exposure to dust and the elements 04 Protect from exposure to extreme (sun)light and rain 05 Protect from sharp or abrasive objects and surfaces 06 Extra care should be taken to protect; white, light colored or fabric shoes 07 Clean by a leather specialist only


GASOLINE

01 Wipe regularly with a soft, dry cloth 02 Do not overload your bag 03 In case of accidental scratches, reduce by massaging the skin gently 04 Store in the dust bag for minimal exposure to dust and the elements 05 Protect from exposure to extreme (sun) light and humidity 06 Avoid contact with dirt, rain and rough surfaces 07 Extra care should be taken to protect the leather strap with professional leather clean only 
GOLD STYLE 01 Wipe regularly with a soft, dry cloth 02 Do not overload your bag 03 In case of accidental scratches, reduce by massaging the skin gently 04 Store in the dust bag for minimal exposure to dust and the elements 05 Protect from exposure to extreme (sun) light and humidity 06 Avoid contact with dirt, rain and rough surfaces 07 Extra care should be taken to protect the leather strap with professional leather clean only


DENIM PANTS

01 The fabric used in this garment is dyed with indigo 02 Color may transfer due to the indigo dye process 03 Avoid any contact with lighter materials and surfaces 04 Wear as long as possible before washing 05 Wash inside out 06 Shrinkage may happen by washing this garment 07 Dark colors will fade slightly over time due to wearing 08 Do not use any fabric conditioner when washing this garment

LEATHER PANTS

01 Leather can stretch when worn regularly 02 Avoid wearing your leather trousers when raining 03 Avoid any contact with lighter materials and surfaces 04 Wipe regularly with a cloth 05 Clean by a professional leather specialist 06 Stay away from sharp surfaces that could scratch the leather