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Customer Care
Shop Bags
For every €100,- spent, we plant one tree
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COVID-19 UPDATE
Before you go browsing new favorites,
please know we are committed to protecting the health and wellbeing of our clients,
co-workers and partners. All packages are packed and being shipped out in the safest conditions.
We are grateful for your support – please take extra good care of yourself and your loved ones.
For every €100,- spent, we plant one tree
Care guide
01 Wipe regularly with a soft, dry cloth
02 Do not overload your bag
03 Avoid contact with darker colored materials
04 Store in the dust bag for minimal exposure to dust and the elements
05 Protect from exposure to extreme (sun)light and humidity
06 Avoid contact with grease, mud, dirt, rough surfaces and rain
07 Extra care should be taken to protect white and light colored handbags
08 Clean by a leather specialist only
09 Do not spray with any type of repellent or protective spray
Repair service
Our products are made with the highest quality leathers and are true investment pieces. To ensure our products stand the test of time, we actively provide first-rate customer service, reviewing customer feedback to reduce and prevent future defects. Our complaint returns are substantially low as a result with a 0.8% repair rate.
Free standard delivery on orders above €200. Free shipping will be applied to your order at checkout.
Europe
Standard delivery: 2-5 business days
Express delivery: 1-4 business days
World
Standard delivery 3-6 business days
Express delivery 2-5 business days
For more information please see our Shipping and Returns policy.