Terms of service

WANDLER — Terms & Conditions
Effective Date: 29-10-2025
Company: Wandler Bag B.V., Amsterdam, The Netherlands
Chamber of Commerce (KvK): 83469923
VAT Number: NL862886636B01
Email: info@wandler.com
Website Designed & Developed by numbered.com

1. General
These Terms & Conditions apply to all orders placed on wandler.com. By visiting our website or purchasing from us, you agree to these terms. Wandler reserves the right to update or modify these terms at any time. The version published at the time of purchase will apply to that order.

2. Products & Availability
All items are handcrafted with care in Italy. We make every effort to ensure product descriptions, images, and prices are accurate; however, minor variations may occur due to artisan production processes or screen display differences. Availability may change without notice.

3. Orders & Payment
Orders are confirmed once payment is completed. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna.
All prices include VAT for EU customers and exclude duties or taxes that may apply outside the EU. Wandler is not responsible for any additional import charges.

4. Shipping & Delivery
We aim to dispatch all orders promptly. Delivery times vary depending on destination and carrier. Once your order has shipped, you will receive a confirmation email with tracking details. Wandler is not liable for delays caused by customs clearance or unforeseen carrier disruptions.

5. Returns
Customers may return unused items within 14 days of receiving their order. To initiate a return, please submit a request through our Return Portal. Once approved, you will receive detailed return instructions and, for EU customers, a prepaid return label via email. Refunds will be processed to the original payment method within 10 business days after the returned items have been received and inspected.

EU Customers
Returns from EU countries are subject to a €10 return fee, which will be deducted from your refund amount. A prepaid return label will be provided once your return is approved.

Non-EU Customers
Returns from outside the EU are at the customer’s expense. You are responsible for return shipping costs, customs fees, and any applicable import duties. Please ensure that all returns are clearly marked as “Returned Goods” to avoid additional customs charges. Wandler is not liable for parcels lost, delayed, or held in customs during the return process.

6. Intellectual Property
All content on this website — including imagery, logo, text, and design — is the property of Wandler and protected by copyright law. No content may be reproduced without prior written consent.

7. Liability
Wandler is not liable for indirect or consequential damages arising from the use or inability to use our website or products. Our liability for any claim will not exceed the value of the purchased product.

8. Governing Law
These Terms & Conditions are governed by Dutch law. Any dispute will be submitted to the competent court in Amsterdam, The Netherlands.